Privacy Policy

When you visit the website, create an account, use casino services or contact support, information may be collected and handled in connection with your activity. The type and amount of information depends on how you use the website, which services you access and what information is needed to meet operational, security and legal requirements.

Account and contact details

This may include information such as your name, date of birth, residential details, username, account credentials, telephone details and email address. We may also record information you provide when you communicate with customer support, make a request, submit feedback or otherwise interact with the website.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include copies or details from identity documents, proof of address, information about the source or use of funds where appropriate, and records of checks carried out to protect the website and its users.

Payment and transaction records

We may handle information about deposits, withdrawals, gaming activity, account balances, payment methods, transaction references and related account history. Payment information may be processed by payment service providers. We aim to handle payment-related information only as needed to process transactions, maintain records, resolve issues and meet applicable requirements.

Device, technical and usage data

When you use the website, technical information may be collected, such as your IP address, browser type, operating system, device identifiers, language settings, access times, pages viewed, approximate location information and interactions with website features. We may also record information about how the website performs and how players use it, including error reports and security events.

Information may be used for purposes connected with providing, securing and improving the website and its services. Depending on the circumstances, this may include the following:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals and other account transactions.
• Providing access to gambling services and relevant account features.
• Confirming identity, age, account ownership and eligibility.
• Carrying out security, anti-fraud, anti-money-laundering and responsible gaming checks where required.
• Detecting, preventing and investigating suspicious, unlawful or prohibited activity.
• Responding to questions, complaints, technical issues and support requests.
• Sending service communications, including account, security, transaction and policy notices.
• Understanding website use, testing features and improving functionality, performance and user experience.
• Maintaining records and meeting legal, regulatory, tax, accounting and other applicable obligations.
• Protecting the rights, property, safety and security of the website, its users and relevant third parties.

Where marketing communications are sent, they may be based on your preferences and the permissions or choices available to you. You can withdraw consent to marketing at any time by using the unsubscribe option in a message where available or by contacting us using the details in the data rights section below. Withdrawing marketing consent does not prevent essential service communications from being sent.

Lawful and necessary handling

Information may be handled where it is needed to provide a service you request, to protect the website and its users, to comply with an applicable obligation, or where there is another permitted basis for doing so. If information is not provided when it is necessary for account administration, verification, security or legal compliance, some services or account functions may not be available.

Information may be accessed by authorised staff, service providers and professional advisers who need it for relevant business, technical, payment, verification, security, customer support or compliance purposes. For example, information may be shared with providers that help operate the website, process payments, verify identity, detect fraud, host systems, provide technology services or deliver communications.

Information may also be disclosed where this is necessary to comply with a legal or official request, respond to a dispute, protect a person from harm, investigate suspected misuse, or establish, exercise or defend legal rights. Any sharing is intended to be limited to what is reasonably needed for the relevant purpose.

Reasonable administrative, technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure systems and staff or provider requirements. No method of storing or transmitting information can be guaranteed to be completely secure, so players should also protect their passwords and notify support if they suspect unauthorised account activity.

Service providers and locations

Some service providers may process information outside Australia or in a location different from where it was collected. Where this occurs, appropriate steps may be taken to support secure handling and protect information in accordance with applicable requirements. The locations and providers involved may change as website services develop.

Keeping information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, financial records and business operations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal and operational considerations.

The website may use cookies and similar technologies. Cookies are small text files or related identifiers stored on a device when a website is visited. They can help the website remember preferences, maintain sessions, support account functions, understand website traffic, improve performance and assist with security.

Some cookies may be necessary for core website features, while others may help with analytics, functionality or communications. Depending on your browser and the website settings available to you, you may be able to accept, reject, delete or restrict cookies. Players can manage cookies in their browser settings. Disabling certain cookies may affect the availability or performance of some website features.

Information collected through cookies may be combined with other technical or account information where this is permitted and needed for the purposes described in this policy. Cookie preferences may need to be set again if you use a different browser, device or browser profile.

Subject to applicable requirements and reasonable verification, players may have rights relating to personal information held about them. These rights may include asking for access to information, requesting correction of inaccurate or incomplete information, asking for deletion where information is no longer needed or there is another valid basis for deletion, and withdrawing consent to marketing.

To exercise your data rights, or to ask a privacy question, email support@heapsofwins-casino.top. Please explain your request clearly and provide enough information for the relevant account or records to be identified. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or confidential records.

• Access: ask for confirmation of whether information about you is held and request a copy where applicable.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the proposed correction.
• Deletion: request removal of information where it is no longer required or another applicable basis applies.
• Marketing consent: withdraw consent to promotional communications by contacting support@heapsofwins-casino.top or using an available unsubscribe option.

A request may not always be actioned in full. For example, information may need to be retained for a period required by law, kept to prevent fraud or abuse, or maintained to resolve a dispute or protect another person's rights. If a request is limited or declined, the reason may be explained where permitted.

Policy updates

This Privacy Policy may be updated when website practices, services, technology or applicable requirements change. The updated version will apply from the date it is made available on the website, unless a different effective date is stated. Players should review this page from time to time to remain informed about how information may be handled.