Responsible Gaming

Casino games are games of chance. Outcomes are determined by the rules and features of each game, and past results do not predict future results. There is no guaranteed strategy, system or method that can ensure a win. You should only gamble with money you can afford to lose, after essential costs and financial commitments have been covered.

Before you start, decide how much time and money you are comfortable spending. Treat this amount as an entertainment cost rather than an investment. Once your planned budget has been used, stop playing. Do not increase your spending to chase a loss, and do not rely on a future win to repay money that has already been lost.

• Set a gambling budget that is separate from money needed for rent, bills, food, transport, savings or other important expenses.
• Set a time limit before you begin and take regular breaks away from the screen.
• Keep track of your deposits, bets and overall spending rather than relying on memory.
• Avoid gambling when you are upset, tired, stressed, under the influence of alcohol or affected by medication.
• Never borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
• Do not gamble to win back money you have lost or to change your mood.
• Remember that a game can result in a loss, regardless of how long you have been playing.

Taking a break can help you maintain perspective. Step away from gambling regularly, do something unrelated and check whether your activity still fits within the plan you made. If you find it difficult to stop, or if you are gambling for longer or spending more than intended, consider using available account controls and seeking independent support.

Depending on the options available to your account, you may be able to use responsible gaming controls to help manage your activity. These can include deposit limits, loss or wagering limits, session reminders, cooling-off periods and account self-exclusion. Limits are designed to support your decisions, but they work best when they are set before you begin gambling and reviewed honestly over time.

Choose limits that suit your circumstances

When setting a limit, consider your income, regular expenses, other leisure activities and any financial responsibilities you have. A limit should never be based on an expected win. If you are unsure what a suitable limit is, choose a lower amount or take a break while you consider your options. You should not set a limit using money that belongs to another person or is needed for household commitments.

Cooling-off and self-exclusion

A cooling-off period can provide a temporary pause from gambling. Self-exclusion is a stronger restriction intended for people who want to stop gambling for a longer period. If you request a self-exclusion, follow the instructions provided and do not attempt to create or use another account during the exclusion period. We may take steps to apply account restrictions in accordance with our procedures and applicable requirements.

Account controls are not a substitute for professional advice. If you have already lost control of your gambling, or if gambling is causing harm, consider stopping completely and contacting a qualified support service. You can also speak with someone you trust, such as a family member, friend, counsellor or health professional.

Gambling harm can develop gradually, and it may affect anyone. The signs are not always obvious to the person gambling or to people around them. Consider your gambling carefully if you recognise one or more of the following behaviours:

• Spending more time or money gambling than you planned.
• Trying to hide or minimise how much you gamble.
• Feeling restless, irritable or uncomfortable when you try to stop.
• Chasing losses or gambling more after a losing session.
• Gambling with money needed for bills, food, housing or other essentials.
• Borrowing money, selling belongings or using financial products to continue gambling.
• Missing work, study, family activities or other responsibilities because of gambling.
• Arguing with people close to you about gambling or becoming secretive about your activity.
• Feeling anxious, low, guilty or hopeless because of gambling.
• Gambling to escape problems, relieve stress or change how you feel.
• Returning to gambling after deciding to stop.
• Experiencing financial, relationship, employment or health problems connected with gambling.

Having one of these experiences does not mean you need to manage the situation alone. It is a reason to pause and consider support. Talk openly with someone you trust and seek help from an appropriate Australian gambling support service or qualified health professional. Support is available for people who gamble as well as for family members and friends affected by someone else’s gambling.

If gambling has contributed to urgent financial stress, contact a financial counsellor or a relevant community support service. If you feel unsafe, are thinking about harming yourself or believe there is an immediate risk to you or another person, contact emergency services or a crisis support service in Australia without delay.

Heaps O' Wins Casino supports informed and responsible participation. We aim to provide clear information about gambling activity, account features and the importance of setting personal limits. We may use account information and activity patterns to identify situations that could indicate gambling harm, subject to applicable privacy requirements and our policies. Where appropriate, we may contact you, suggest a break, discuss available controls or apply restrictions.

Responsible gaming is a shared responsibility. We encourage you to keep your account information secure, use only your own account and ensure that gambling is not undertaken by anyone who is under the legal age or otherwise not permitted to gamble. Do not allow another person to access your account, and do not use another person’s account.

If you are concerned about your gambling or would like to use a responsible gaming feature, review the options available in your account or contact our support team through the channels provided on this website. We will explain the available process without making promises about outcomes that depend on verification, account status or applicable requirements. We do not provide financial advice, medical advice or counselling, so independent professional support may also be appropriate.

Before your next session

1. Decide whether gambling fits your current financial and personal circumstances.
2. Set a spending limit and a time limit before opening a game.
3. Check that you are using money reserved for entertainment only.
4. Keep gambling separate from essential expenses and financial goals.
5. Stop when your limit or time is reached, whether you are winning or losing.
6. Take a break and review your activity if gambling feels difficult to control.
7. Ask for help early if gambling is affecting your wellbeing, finances or relationships.

Responsible gaming information is general in nature and does not replace personalised financial, legal, medical or mental health advice. The most important step is to act early. Setting a limit, taking a break or speaking with a trusted person can help you make a safer decision before gambling causes further harm.