Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Heaps O' Wins Casino. They apply to the website, account services, games, promotions, payment functions and other services made available through the platform. Additional terms may apply to particular games, offers or services. If there is an inconsistency, the specific terms displayed for that game, offer or service may apply to the relevant activity.

You must read these terms before using the website. If you do not agree with any part of them, you must not create an account, deposit money or use the services. We may update these terms from time to time. Changes may be published on the website or communicated through an available account or contact channel. Your continued use of the services after a change takes effect may indicate acceptance of the updated terms.

You are responsible for checking the current version of these terms. We may also change, suspend or withdraw part of the website, including games, features or payment methods, where reasonably necessary for operational, technical, legal, security or business reasons.

Eligibility

You must be legally entitled to use online gambling services in the place where you are located. You must meet the applicable minimum age requirement and comply with all laws and restrictions that apply to you. You must not access the website from a jurisdiction where online gambling is prohibited or restricted. It is your responsibility to determine whether using the services is lawful before proceeding.

We may refuse registration or restrict access where we reasonably believe that a person is underage, located in a restricted jurisdiction, subject to a self-exclusion arrangement, unable to meet verification requirements or otherwise not eligible to use the services.

To use certain features, you may need to create a personal account. You must provide information that is accurate, complete and current. Information may include your name, date of birth, residential details and other information needed for identity, age, payment or compliance checks. You must update your information if it changes.

An account is personal to you. You must keep your login details confidential and take reasonable steps to prevent unauthorised access. You must notify the appropriate support channel as soon as possible if you believe that your account has been compromised, used by another person or accessed without permission. You are responsible for activity carried out through your account where you have failed to protect your credentials.

• You must not create more than one account unless expressly permitted.
• You must not allow another person to use your account or use another person's account.
• You must not sell, transfer, assign or attempt to transfer an account or any account balance.
• You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not manipulate games, payment systems, promotions or website functions.
• You must not use software, devices or methods intended to interfere with the normal operation of the platform.

We may carry out identity, age, source-of-funds, payment and security checks. You agree to provide information or documents that are reasonably requested for these purposes. Until checks are completed, access to an account, deposits, withdrawals or other services may be delayed, limited or suspended.

Account closure and suspension

You may ask for your account to be closed through an available account or support channel. We may suspend, restrict or close an account where required by law, for responsible gambling reasons, following a security concern, because information cannot be verified, or where we reasonably suspect a breach of these terms or misuse of the services.

If an account is closed or suspended, you must not attempt to create or use another account unless we confirm that you may do so. Any handling of a remaining balance will be considered in accordance with applicable law, verification requirements, transaction history and these terms. We may retain information where required for legal, regulatory, security or record-keeping purposes.

Games are provided for entertainment. Results are determined by the applicable game rules and, where relevant, randomised systems. You accept the outcome of a game once the result has been recorded by the platform. If a game is interrupted by a technical issue, the result may be reviewed and resolved in accordance with the relevant game rules and applicable requirements.

You may only use payment methods that are available to you and permitted by the payment provider. Deposits must be made from a payment method held in your name or otherwise authorised for your use. We may reject, reverse or investigate a transaction where it appears unauthorised, fraudulent, irregular or inconsistent with these terms.

Any applicable minimum or maximum transaction amounts, processing conditions, fees and verification requirements will be shown through the relevant payment or account process. Processing times may depend on the payment method, verification status, financial institution, weekends, public holidays and other factors outside the platform's control. You should check the information displayed before confirming a transaction.

Withdrawals may require identity and payment verification. A withdrawal may be delayed or declined if information is incomplete, an account is under review, a payment method is not supported, or there is a suspected breach of these terms. You remain responsible for any taxes, duties or other obligations that may apply to you.

Errors and technical issues

We take reasonable steps to maintain accurate information and reliable services, but errors may occur. If a clear pricing, balance, game or transaction error affects your account, we may correct the error and take reasonable steps to restore the position that would have applied without the error. If you receive funds or credits in error, you must not use them and may be required to return them.

Promotions and bonuses

Promotions, bonuses, rewards and campaigns may have separate terms. Those terms may include eligibility conditions, participation requirements, expiry periods, wagering or play-through requirements, game restrictions, maximum values and withdrawal conditions. You should read the specific promotion terms before opting in or using an offer. Unless stated otherwise, an offer is available only once per eligible person, household, payment method or other permitted basis.

We may withdraw, amend or refuse a promotion where permitted by its terms or where we identify misuse, technical error, fraud or an attempt to obtain an unfair advantage. If a promotion conflicts with applicable law, the promotion will not apply to the extent of that conflict.

Privacy

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, process transactions, verify identity and age, prevent fraud, manage accounts, meet legal obligations, improve the website and communicate about relevant services where permitted. Service providers and authorities may receive information where necessary for these purposes or where required by law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set a budget and time limit before you play, take regular breaks and avoid gambling when upset, tired or affected by alcohol or other substances.

• Do not chase losses or borrow money to gamble.
• Use available deposit, spending, loss or session controls where suitable.
• Consider a cooling-off period or account closure if gambling is becoming difficult to manage.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• If you think you may be underage or ineligible, do not use the services.

You can contact the available support channel to ask about account limits, cooling-off options, self-exclusion and other responsible gambling tools. These tools may take effect subject to the process and conditions explained when you request them.

To the extent permitted by law, the website and services are provided on an available basis. We do not promise that access will always be uninterrupted, error-free or available on every device or network. We are not responsible for delays or failures caused by events outside reasonable control, including internet failures, telecommunications issues, payment provider problems, cyber incidents, maintenance or changes in legal requirements.

Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law. Subject to those rights, you use the website and services at your own risk and remain responsible for your decisions, account activity and compliance with the law.

Complaints and disputes

If you have a question, transaction concern or complaint, please use the support or contact option made available on the website. Provide enough information for the matter to be reviewed, such as your account details, relevant dates and a description of the issue. We may request further information to verify your identity and investigate the matter.

We aim to handle complaints fairly and within a reasonable period. You should not send payment card numbers, passwords or other sensitive information through an unsecured channel unless specifically requested through an appropriate verification process. If you are not satisfied with the outcome, any further review or external dispute pathway will depend on the nature of the issue and applicable requirements.

Governing terms

These terms are intended to operate consistently with the laws and requirements that apply to the services and to you. If a provision is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, while the remaining provisions continue to apply. A failure to enforce a right immediately does not mean that the right has been waived.

For questions about these Terms & Conditions, please use the contact or support options displayed on Heaps O' Wins Casino. The version published on the website is the current version unless a later version is provided.