Cookies Policy

Cookies are small text files that a website places on your computer, mobile phone, tablet or other internet-connected device. They allow the website to remember information about your visit. Some cookies remain on your device only while your browser is open. These are known as session cookies. Other cookies remain for a set period or until you delete them. These are known as persistent cookies.

Cookies may be placed by Heaps O' Wins Casino or by third-party service providers that support website functions, security, analytics, communications or advertising. Similar technologies may include pixels, tags, local storage and other tools that recognise a browser, device or user session. In this policy, we use the word cookies to refer to cookies and similar technologies unless the context requires a distinction.

Cookies do not normally contain information that directly identifies you, such as your name or full contact details. However, information collected through cookies may be associated with information you provide when using an account or contacting us. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Why cookies are used

• To help the website load correctly and provide requested features.
• To remember settings, preferences and information entered during a session.
• To maintain account sessions and support secure access to relevant services.
• To detect suspicious activity, misuse, fraud and other security risks.
• To understand how visitors use the website and identify areas for improvement.
• To measure the performance of content, campaigns and website features.
• To support relevant communications or advertising where this is permitted and appropriate.

The cookies used on a website can vary according to the features available, the device you use and the services operating at the time. The categories below describe the general purposes for which cookies may be used. A cookie may have more than one purpose.

Strictly necessary cookies

These cookies are needed for core website functions. They may help with navigation, page delivery, account access, session management, security checks and the prevention of harmful or unauthorised activity. Without these cookies, some parts of the website may not operate correctly. Because they support essential functions, they may not be able to be switched off through a cookie preference tool.

Functionality and preference cookies

These cookies allow the website to remember choices you make, such as language, region, display preferences or other settings. They can make repeat visits more convenient and help provide a more consistent experience. If you refuse or remove these cookies, some preferences may need to be selected again and certain features may be less convenient to use.

Analytics and performance cookies

Analytics cookies help us understand how visitors interact with the website. They may provide information such as the pages visited, the time spent on a page, the links selected, general device information and whether a page or feature works as expected. This information is generally used in aggregated or statistical form to monitor performance, improve content and identify technical issues.

Security and fraud-prevention technologies

Cookies and related technologies may be used to confirm that activity is genuine, protect accounts and help identify unusual behaviour. These measures may support responsible operation of the website, payment and account processes, and the prevention of fraud, abuse, automated attacks or other activity that could harm users or the service.

Advertising and marketing cookies

Where used and permitted, these technologies may help measure the effectiveness of marketing, limit repeated advertising, understand interactions with promotional content and present information that is more relevant to a visitor. Third-party providers may receive information collected through these technologies for the services they provide. Marketing cookies are generally subject to your choices and may be controlled through available preference tools or browser settings.

Some website functions may be provided by third parties. For example, third-party services may support analytics, security, embedded content, payment processes, customer support or marketing measurement. Those providers may use their own cookies or similar technologies when their services are available through the website.

Third-party cookies are controlled by the relevant provider and may be subject to that provider's own privacy notice and terms. We do not control every technology used by third parties, and the way information is handled may change as their services are updated. You should review the relevant third-party information where available if you want to understand how a provider collects or uses data.

We may use information collected through cookies together with information obtained from other lawful sources. This may help us maintain the website, understand usage patterns, protect our services, meet legal and regulatory obligations, and improve the experience for players. We aim to use information for legitimate and clearly understood purposes and to handle personal information in line with our Privacy Policy.

Cookies and gambling-related protections

Cookies are not a substitute for account controls, identity checks, age checks, responsible gambling tools or other safeguards. Information gathered through website technologies may support security and service administration, but it does not change the importance of using the responsible gambling features available to you. Gambling should be treated as entertainment, and you should only participate if you are legally permitted to do so and can afford to lose the money you spend.

You can usually manage cookies through your browser, device settings or a cookie preference tool made available on the website. Depending on your browser, you may be able to block all cookies, block certain types, receive a notification before a cookie is stored, or delete cookies that are already on your device. Instructions are generally available in the help or privacy section of your browser or device settings.

1. Open your browser or device privacy settings.
2. Review the available cookie, site-data or tracking options.
3. Choose whether to allow, restrict or delete cookies.
4. If available, save your selections through the website's cookie preference tool.
5. Repeat the process on each browser or device you use to visit the website.

Blocking or deleting cookies may affect how the website operates. Essential features may not work, pages may not display correctly, you may be asked to select preferences again, or an account session may end. Disabling cookies does not necessarily prevent all forms of data collection, and some website functions may use other technologies. For this reason, you should also review your browser, device and account privacy controls.

Your choices and consent

Where consent is required, we will seek it in accordance with applicable law and provide information about the categories of cookies involved. You may be able to change your choices at any time using the available preference controls. Withdrawing consent will not affect processing that is permitted on another lawful basis, including processing needed to provide a service, maintain security or meet a legal obligation.

Cookie preferences may be stored using a cookie or similar technology. If you clear your browser data, change devices or use a different browser, your previous choices may not be recognised and you may be asked to set them again. We may also update preference controls when the website or the services connected to it change.

We may update this Cookies Policy from time to time to reflect changes to the website, the technologies we use, applicable law, regulatory expectations or our business practices. When changes are made, the updated version will be published on this page with a revised date where appropriate. You should check this page periodically so that you remain informed about how cookies are used.

If you have questions about this Cookies Policy, your cookie preferences or the handling of personal information by Heaps O' Wins Casino, please use the contact or support options provided on the website. Do not include sensitive account, payment or identity information unless it is specifically requested through a secure channel.

By continuing to use the website after any policy update, you acknowledge that you have had the opportunity to review the updated information. Where the law requires a separate notice or consent, that notice or consent process will apply in addition to this policy.